Returns & Refunds Policy
At Lyre’s, we want you to enjoy every sip of your non-alcoholic spirits; however, if you are unsatisfied with your purchase, you may return unopened bottles within 30 days of delivery. Due to the nature of our food-grade products, we cannot accept returns on items that have been opened or consumed.
Initiate Your Request
Contact our customer service team with your order number and reason for return to receive a Return Authorization.
Pack Securely
Ensure the unopened bottles are safely packed in their original shipping box to prevent breakage during transit.
Ship to Lyre’s
Affix the provided shipping label and drop the package off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing